Losing Money to Be a Tycoon

At this point, the people of the Shengyun Group have all stunned.

what's the situation?

This is different from what is good?

Nie Yunsheng actually made a psychological preparation after seeing Lu Mingliang's business card, so his reaction was minimal.

Express brother is a bit awkward, and I will see it in the left and right side.

Two deposities are the most confused, even a bit of hand, completely, why did this complainant suddenly become so hard.

This is on live, all net audience is concerned, the deputy director of the Shengyun Group is playing a round field, saying good words, and this complaint is this whole?

Just like the scene of express delivery is almost, this obviously gives people an aggressive, not impressive impression.

He's crazy?

Isn't it squatting?

Moreover, the two departures of the Shengyun Group have come back, but it is not only an inexplicable, and there is a "he gives face not face" anger.

Do you think you are old? Our group's Nie always came over when this is old, it is already a premium, you still don't know each other, sloppy, you are good, how are you?

The result is directly on the face, saying that it does not understand?

What is going, is it necessary to ask the company?

It's really this!

After a few seconds after the scene, this fire medicine suddenly came up.

But Nie Yunsheng did not speak, and the other two deputy director could not act rashly, and they didn't dare to reach the venue.

Lu Ming smiled slightly, took over the words: "Nie always, everyone, don't move."

"As this brother said, today is indeed coming to solve problems and eliminates the impact."

"The reason is a little bit of fire, mainly because both parties have problems in communication, many ideas are not fully conveyed to each other."

"I think this is normal, it is not distinguished! Just today Nie always, the two parties are also, everyone will open, before the consequences tell clear, after full communication, the truth will naturally be white."

"Dozens of thousands of viewers in the live broadcast, just do a testimony. Now public opinion is standing on your company. Everyone is very sympathetic, Nie is coming, it is better to take some time, let's all Let's discuss this thing in front of the audience? "

"About the industry, I have just some shallow people, share it with you."

Obviously, if Nie Yunsheng knows that this is a network debate, or to debate against the wind logistics, he will never come.

Can you win first, the key is that the risk is very large, it is not worth it!

If he didn't come, then Lu bright really a little headache.

But now, since Nie Yunsheng has come, it is not good.

The two deputy directed looked at Nie Yunsheng. I saw that Nie Yunsheng had a bit gloomy. It seems that the next second will break out, but very fast, his face has eased down, and even a smile: "Of course, we come here, To solve the problem. "

"However, what is the dispute between the Customers and the employees of the Shengyun Group, Lu is always the head of the wind logistics, there is no reason to mix it?"

"Still, the anti-wind logistics feels that we have not properly handled enough? The courier is kneeling to the customer. Is Lu Zhou feel not enough? Then I really feel cold."

A calendering rod, but not only, but Lu Mingliang used the person in charge of the anti-wind logger to get a lot of idle, and Lu Mingliang was placed in the opposite of the express delivery.

Nie Yunsheng is very clear. Today, in the public, who is said to be a dumb, whoever is lost.

This is the debate, it is a battle. As long as you lose, you will definitely affect the image of the company, causing serious damage to the company's interests.

And in order to consider, this is actually a great advantage that the win will have a big advantage.

If the Shengyun Group can take this opportunity to clean up Lu Mingliang, let the anti-wind logistics have swept the land, but the Shengyun Group not only lets his crisis immediately, but also the crisis as an opportunity.

Since this occasion is impossible, it can only take the initiative to attack.

Lu Mingliang did not panic, and did not pick up Nie Yunsheng. If you really got a spearhead to give a brother, then it is true. His spear has always been an allegation of the city, and any situation will definitely not move.

Therefore, Lu Mingliang did not answer Nie Yunsheng's question, but directly asked: "Nie always, I ask you a question: now the society, is the rule of law society?"

This is the automatic lifting bar. If the other party throws a trap problem, how to answer the passive, then the best way is to make problems, passive as active, let the other party enter your rhythm.

Nie Yun Sheng stunned, he replied without thinking: "Of course."

Lu Ming is nodded: "Since it is the rule of law society, it is necessary to pay attention to the spirit of the rule of law. The complainant's first complaint is because the express delivery is damaged. According to the consumer and courier company, the express delivery company causes the loss of the courier, customer complaints, Is this okay? "

"The complainant's second complaint is because Shengyun Express committed to compensation for Apple, but did not compensate the apples of the same variety, but used other Apple instead, did not fulfill their commitment. Customer second time Complaint, have a statement, no problem? "

"Customers just give it the right to exercise the law, what is wrong?"

Although Nie Yunsheng did not have some mementers, it was still a quick response: "Lu Yong said that there is a reason, but in the law, there is still something called human condition. It is a person who will make mistakes, and the express brother is busy. I have already apologized, I still don't still have it, are this good? The reason why netizens will be so fierce, that is, because customers are getting careful, don't talk about people. "

"Of course, our company does not agree with this kind of network violence, but don't justify the job of express delivery, shouldn't it be?"

Lu Mingliang said: "It is certainly no problem for the hardship of the express delivery, but should shrink the good service to the customer, who is responsible?"

"Your Sheng Yun Group said that the express delivery is not easy, saying that he is slightly smoking, working hard, this complaint may harm him to face huge fines, is this not caused by your Shengyun Group?"

Nie Yunsheng's face is a black: "We have exempt from all the punishments of express delivery, but also condolences and subsidies for him."

Lu Mingliang smiled: "So other express brothers? This courier little brother is lucky, because this thing is just out of this critical moment, turned into the block of the contradiction, so you must have a foothold Attitude, it is condolence, it is compensation. "

"But Shengyun Express has a lot of express brothers like him. I believe that they are not more than this less, then, when Nie is you?"

"The courier brother is fined after being complained. Is this not the rule of your stay? The fine is you, withdraw a fine, condolence is you, please ask your penalty and no penalty, where is it? Do you do things? According to the end, it is the contract and legal spirit, or the interests of your company? "

Lu Mingliang looked at the express brother: "You can't say it, this is your first time I encountered a similar situation?"

Express the low brother, don't talk.

Obviously, this is definitely not the first time!

Things that were confined for a fine did not know how many times, but this time happened, it was noticed by the Shengyun Group's high level.

So Lu Mingliang asked this question, he dared to rush to answer.

Nie Yunsheng realized that the situation was not right.

What's going on, is the express delivery brother not standing here? How do I Lu Mingliang three words, it seems to be reversed?

Nie Yunsheng said: "Express is the industry that has the relationship between people. As long as someone will naturally have friction. We will be responsible for the customer according to the customer's complaint, and urge the courier to work hard; Consolation, in order to prevent our employees, it is to prevent malicious complaints from affecting the entire logistics system. These two are not contradictory. "

Lu Ming smiled slightly: "Nie always talks little, I will help you translate translation."

"What you mean is actually saying, according to the complaint penalty courier, in order to calm the customer's anger, safeguard the reputation of the company, and make a fine by making a penalty; after things are big, it will condolence, and even moral kidnappings Complaints, in order to increase customer complaint costs, force them to understand the courier and accept a relatively poor service. "

"The courier was punished, and the customer had to endure the relatively poor service. They all lost, and only your company won, and won the numbness."

"I asked you, your penalty is the basis of contract and legal spirit, or the interests of the company, you dare not answer."

"So you have something, in fact, the default is the latter. You dare not say that your own basis is the contract and law, because the customer's complaint is completely legal, which is within the rules you set."

"You can only pick some words, saying some of the people who are beneficial to yourself, as if the contradictions in the whole incident, only customers and couriers. But the problem is that the courier and customers signed the contract with your company. Your company is the first responsible person, but why do you seem to be completely outside of the whole process? "

"I found out that all companies that want to make companies into a big platform, they don't care, they are sitting on taxes, and others are responsible."

"No matter which platform company, the first thing is that it is designed to be designed to Beli in the rules, thinking about going to make it clean. Every time I have a complaint, I said that I have been punished. Express brother, but people want to complaints are the platform itself! At this time, you have to say, we are just a platform, the customer is not satisfied, because the service of the express brother is not in place ... "

"Now, you will make yourself clean, public opinion compassionate, you will kneel your customers, forcing your courier in the dead; public opinion is sympathetic, you will kneel the courier, forced customers to death, and even deliberately Guide public opinion and develop in the direction of yourself. "

"It is always responsible for others, and you will always be good."

"Nie, is there a listed company with a market value of tens of billions, in addition to the heavy penalty courier, is it true?"

"Can't do it, still don't want to do it?"