Physician’s Odyssey
Chapter 712 Mediating Physician-Patient Conflicts
Wherever there is a hospital, there will be medical noise, like traditional Chinese medicine. Although Sanweitang doctors are very professional, problems will inevitably arise, so Sanweitang has set up a meeting room specifically to mediate doctor-patient conflicts.
Before she entered, she heard a quarrel in the house. A woman complained in Hanzhou dialect: “People say Sanweitang is the best TCM museum, in my opinion it is a completely deceptive place. Before my son came to treat his illness, it was just a cold, and after taking your medicine, he couldn't hear his ears directly. Anyway, you all have to give us an idea. ”
Instead of walking directly in, Su Qiu stood at the door, through the window, glanced inside and took a closer look at the deaf woman. The woman's appearance is fairly clear, her body is thinner, her face is a little waxy yellow, her eyes are a little stubborn and her color is not very normal.
Su Qiu took the patient information prepared by Xiao Jing and briefly looked at the medicine. “Which doctor prescribed the medicine for the patient? ”
“Dr. Chen Defeng, a disciple of Old Song, has a relatively stable personality, has always been cautious, has always had a good reputation and has never had any problems.” Xiao Jing sighed, "but on the day of the consultation, Dr. Chen Defeng seemed to drink a little wine at noon. To that end, we have also punished him. But the patient was so considerate that he actually took a video with his phone. Now the patient is suddenly deaf, so he took out this video, claiming that Dr. Chen Defeng at the time, because he was drunk and prescribed drugs, he made a mistake...”
The patient's family wanted to show off that they were taking their daughter to the famous Sanweitang to treat the illness. That's why they made a small video. They wanted to show off, but they didn't expect that Chen Defeng would look unusual after filming the wine.
Su Xiao sighed a sigh of relief. This is also the inadequacy of Sanweitang himself to make people have a handle on it.
It's Chen Defeng! This is his own brother. Although he has not been in contact with Chen Defeng many times, his overall impression is that he is still quite stable and able to provoke Daliang people.
“Where's Chen Defeng?” Su Qiao questioned.
“Soothing the patient's emotions!” Xiao Jing was helpless, "he also knew he had made a mistake and wanted to do everything possible to solve it. ”
Su Xiao thought about it and said, “Let him out first. I'll talk to him. ”
Xiao Jing entered the meeting room. Half a minute later, Chen Defeng walked out. Su Xiao saw him with shame and sighed: “Brother, you don't have to worry too much, I will solve this. But first you have to tell me, why did you drink that day? ”
Chen Defeng waved his fist in anguish. “Forget it. Just the day before yesterday, a friend of mine from Xiangnan traveled on business. We haven't seen each other in a while. He wants to drink again. I thought I had a job this afternoon, I only had one drink with me, but because of my physical condition, I drank wine on my face, so my face was too red and was photographed by the patient's family. But it definitely didn't affect work. The woman's illness was an external evil attack on her liver, liver qi and depression, blood stagnation, causing irregular menstruation. Plus, the weather is too hot to stay in the air-conditioning room often, resulting in a cold. You can check the medication, there's no wrong medication, so she's suddenly deaf and has nothing to do with me. ”
Su Xiao sighed. “I've seen the medicine you prescribed. It's really none of your business. However, you drink alcohol during working hours, which has a great impact on Sanweitang. ”
Chen Defeng was helpless and guilty: “In this way, I am willing to take all the responsibility. Resign voluntarily and offer financial compensation to the patient. ”
Su Xiao knew that Chen Defeng was a high apprentice of Song Sichen, and he was not usually a special alcoholic, but he was more proud of himself and made a lot of friends. Song Sichen originally arranged for Chen Defeng to come to Sanweitang General Store, and was also attracted to Chen Defeng's haughty personality.
“Resignation?” Su Shu shook his head and laughed bitterly, "We are all adults, treat mistakes and respond positively instead of choosing to give in. You want to quit, I won't let you. But you have to do as I tell you. ”
Chen Defeng wondered: “Go ahead, I'll listen! ”
Su Zheng stumbled into Chen Defeng's ear and whispered a few words. Chen Defeng's face changed slightly. He couldn't help but cry: “Is this really possible? ”
“Go ahead and prepare it my way!” Su Zheng gently patted Chen Defeng on his shoulder.
In the visiting room, the noise came again. A female doctor was being received. She was insulted hysterically by her mother. Her eyes were a little red, but she tried to restrain herself and let herself remain calm.
Xiao Jing hurriedly walked in, reassuring him: "Please don't worry, we'll tell you the solution in a moment. ”
“Call your chief?” Ma'am is angry, "talking to you doesn't work. I now regret my intestines. I believe that you Chinese doctors did not go to the regular hospital to treat the illness. No wonder traditional Chinese doctors are called liars. Bad mediologists like you have lost the norm of being human. ”
Xiao Jingyin patiently explained: “We need to find out exactly why your daughter is deaf. The prescriptions we gave you yesterday, which we have examined, will not have any side effects. Please also trust our professionalism. ”
"What kind of professionalism is that?" she sneered. I have called the hotline of the television station, as well as the relevant departments of the Chamber of Commerce and Industry and the Department of Health. I must expose your misdeeds and let the government punish you. My husband is a municipal councillor, and he knows a lot of people in government agencies. ”
Just as the voice went down, someone hurried into the meeting room and stuck it in Xiao Jing's ear, whispering: “There are several people out there who call themselves journalists, what should we do? ”
“Be polite and bring them in politely!” Xiao Jing sighed and had had trouble with patients before, but was still able to control it. It didn't reach the media level. I didn't expect to encounter such a difficult Guest this time.
After a few minutes, a man and a woman walked into the visiting room, led. Men were taller, carrying cameras, sweeping at the crowd, found that there was less intense fighting scene than imagined, instantly giving the female journalist next door an eye.
“We are reporters of Hanzhou TV news channel Life Today," said the woman reporter in haste. "What problems have you encountered? We have been paying attention to people's lives and speaking for them. ”
The old lady suddenly gave up the previous causes and consequences and handed over the video to the reporter. “We also have the video of their doctors drunk and prescribing drugs. Take a closer look, it's a complete mess. Such a bad hospital should be shut down quickly. ”
The female journalist's face became extremely cold and the tone of voice was very bad, saying to Xiao Jing: “What are you going to say about this situation? ”
Xiao Jing sighed: “We still have to test why the patient is deaf. We cannot prove that the Chinese medicine we prescribe is the culprit because we have taken the prescription we prescribed. ”
"How do you explain that your staff drinks during working hours? ”
"We will deal with staff failure accordingly, and if it is proven that the patient has lost hearing and is related to the medication we take, we will also compensate and will never push liability. ”
“I think you guys are shirking your responsibilities.” Who the hell is going to prove that drugs have anything to do with illness, "the female journalist said. ”
Xiao Jingjing sighed: “We have a hospital on our side. Since she is ill, can we help her cure the illness for free? ”
“No! We don't believe in your level. What if you cure my daughter?” The old lady vehemently refused.
“If I were you, I wouldn't be able to continue to treat you in your hospital, because you were too chilling," the female reporter said. ”
The female journalist's phrase included the smell of foul fire, mainly to stimulate the aunt.
“Yes, I am so cold that I must be compensated, and I will not let you treat my daughter. You're a bunch of scum!” Auntie scolded.
Xiao Jing was blushed with anger, but at this moment, she could only breathe and swallow. She represented the image of Sanweitang and could never substitute her own personal feelings. She persuaded patiently: "Our hospital has the best Chinese medicine talent in the country. Our founder, Mr. Su Qiu, is a master of medicine. He happens to be here today and can ask him to treat you. ”
“What a shitty TCM master, I definitely don't believe in TCM anymore.” The old lady pointed at a daughter-in-law who had lost her temper and said red-eyed, "If my daughter-in-law had three lengths or two, I wouldn't be done with you. ”
Yan Bi, when she saw a hot water bottle on the table, she instantly snatched it away. Xiao Jing was surprised. It was hot water inside. If it burned, it would make a big scene. She rushed over and tried to retrieve the hot water bottle. Her aunt pulled it hard and the cork suddenly fell out and threw it out.
Xiao Jing only felt his brain blank and the whole person circled in the air, while the old lady was kicked in the stomach and fell to the ground. Hot water bottles fell between the two, and the hot water splashed, fortunately not burning the two.
Xiao Jing found herself lying in the arms of a man. She saw clearly that Su Qian had saved herself. Her cheeks were suddenly red. She stood up hastily and lowered her head.
Su Xiao was also a quick eye, holding Xiao Jing while kicking the aunt's foot. Otherwise, they would both be burned.
Instead, Su Xiao's clothes were wet. Xiao Jing asked nervously: "Master, are you okay? ”
“It hurts a little! However, water temperatures are not particularly high and the problem is small.” Su Xiao felt the hot pain above her belly. It should not be burned, just apply some essential oil later.
The male reporter nodded his head at the female reporter, and the female reporter's mouth revealed a slightly less perceptible smile. The two men cooperated very well. The images of Xiao Jing and his aunt's hands just now must have been taken.
For journalists who handle disputes like them, there must be no contradictions, otherwise, how can we create “good news” that will anger the public through post-editorial materials?