Practicing Medical Skills in a Small Clinic

After checking the offline sales figures, he then examined the online sales situation.

"Oh my god, it’s unbelievable that we’ve broken 500 orders in daily sales."

Li Jingsheng saw this number and felt it was particularly incredible.

The online sales have been steadily growing, and the growth rate is astonishingly fast. The key is that the growth is also very stable.

When the online business was just launched, achieving daily sales of over one hundred orders was thanks to Li Jingsheng making it to the hot-sale list for those few days.

Today’s online sales have exceeded forty thousand yuan, reaching 41,762.75 yuan.

It’s the first time it has surpassed the offline sales figures.

This also means that Li Jingsheng, as the boss, has reached a new level of income.

Previously, his net income per day, before tax, going into his own pocket, was about fifteen thousand. Plus, the profit from the medical service would be roughly two to three thousand; after deducting staff salaries and bonuses, he would pocket about seventeen or eighteen hundred.

Rarely surpassing two thousand.

Of course, this income is already quite impressive.

Imagine, even if the Sunshine Clinic only provided medical services now, he could still earn seventeen or eighteen hundred a day.

On a good income day, it could even exceed three thousand.

At least sixty thousand in net income per month before tax.

This is an income that countless ordinary doctors may not achieve even if they struggle half their lives to become chief physicians.

Li Jingsheng is still employed at the Second Hospital as well, and his monthly income there is also not low.

Now, he steadily earns over forty thousand a month, and even around fifty thousand is not a problem.

Combined, it’s more than a hundred thousand a month.

Then, from the offline medicine sales, he’s earning over forty thousand in net income a month, just shy of fifty thousand.

Now, it’s remarkable; he has added an online medicine sales business, and it is thriving, already surpassing the offline business. This means that his monthly income could at least increase by over forty thousand more.

The biggest expense for online medicine sales is logistics fees.

The labor costs are actually not high.

Currently, only two customer service reps are working, and for shipping, basically everyone pitches in overtime to help.

Of course, there are commissions.

Li Jingsheng never lets employees work for nothing.

Moreover, he wouldn’t exploit their labor value without compensation.

According to the current development trend, he might have to hire more staff. This time he will recruit people specifically for packaging and shipping.

The two customer service girls perform well, and it would be a bit wasteful to assign a lot of their time to packaging and shipping. As long as they continue to work well, Li Jingsheng will gradually train them to become backbone members of the online medicine sales business.

Their income will definitely far exceed their expected salary.

He diligently checks the after-sales handling and customer messages for the three online shops every day, and both customer service reps are very competent.

Moreover, each has their strengths.

Lin Xiuwen works meticulously and carefully, more suitable for handling pre-sale issues. Gu Xiaoqian has a strong affinity, high emotional intelligence, a flexible approach to solving problems, and is practically a genius at handling after-sales issues.

He is very aware that resolving after-sales issues well is critical to maintaining the Sunshine Clinic brand’s good image.

Only then can the customer repurchase rate not decline.

After-sales are even more important than pre-sales.

...

The next day, Li Jingsheng was consulting at his clinic.

The first patient was a little boy, and his condition wasn’t complicated; his right foot was swollen.

"Little friend, does it hurt?"

A very cute little boy, with lively eyes.

He also had delicate and attractive features.

He nodded vigorously, looking a little timid when facing Li Jingsheng and not daring to speak.

"How did you get this?"

He looked blankly, not knowing how to answer.

He just shook his head.

Because the child was still young, just over four years old, his ability to express himself wasn’t very strong. Added to his shyness and unfamiliarity, he hardly spoke.

When asked, he would either nod or shake his head.

The accompanying mother answered on behalf of her son, "My son is a bit naughty, and he probably accidentally bumped somewhere and got hurt."

"When did the injury happen?"

Li Jingsheng had already started examining the child’s right leg.

He didn’t see any obvious bruising or redness.

The swollen area was peculiar, near the ankle.

Based on Li Jingsheng’s clinical experience, injuries from bumps usually occur on the front of the lower leg, and the middle of the tibia is more susceptible.

The area near the ankle is less likely to be bumped.

"It’s been two or three days. The child has been complaining of pain, and the swelling hasn’t gone down; instead, it seems to have swelled even more. So, I thought I should bring him in to see a doctor. I heard that your massage and bone-setting skills are excellent, that you are the best doctor in Jiangli City, so I brought my son in early to queue up."

To get the first number, they must have come very early.

Now, the patients seeking medical attention are familiar with the rules of the Sunshine Clinic.

Knowing that there are many patients, they purposely choose to come earlier to queue up for a consultation.

For this reason, Li Jingsheng even painted a queue line in the courtyard outside the consultation hall. Every meter or so is marked as a queuing position. All are marked with lines.

Every day at around seven in the morning, as soon as the outer sliding door is opened, patients start to pour in.

Because there are a lot of patients waiting.

Especially on the days when Li Jingsheng is consulting at the clinic, the number of patients is even higher.

When they line up, they’re afraid of being cut in line, so there’s no way to keep a one-meter distance.

They stay very close together to prevent line jumping.

Issuing number cards is generally handled by Han Siyu or Meng Luo.

They allocate doctors according to the patients’ symptoms.

Some patients specifically request Li Jingsheng or Shao Bing, in which case, there’s no choice but to assign them to that doctor.

Besides giving patients a wooden card, they also scan and record the patient’s ID, and fill in the assigned doctor and issued number.

The process is a bit cumbersome, but Li Jingsheng wants to save up to buy this property and has been reluctant to purchase an automated registration machine.

Instead, he opts for manual registration.

As for the doctor’s calling equipment, that’s all set up.

After each doctor sees a patient and presses a button on the consultation table, the next number is automatically called. It’s very convenient.

"Have you taken the child to other hospitals or clinics?"

Li Jingsheng felt the swollen part of the child’s foot, and his heart sank to the bottom.

"We haven’t been. We still had half a bottle of bone setting lotion at home, so I applied some and massaged it. But the swelling never went down, and he cried out in pain every time I massaged it."

The child’s mother said.

"Based on my clinical experience, the swelling in the child’s right leg is not something that happened over two or three days; it probably has been some time. Haven’t you been paying much attention to the child? At least a month ago, he would have told you his leg hurt."

Li Jingsheng measured the child’s temperature; it was 37.2 degrees.

The ominous feeling grew stronger.

The swelling in the child’s foot is not from a bump; it could be a serious condition.

"He mentioned it to me twice. I thought it was just a bump from being playful and didn’t find any problem, so I didn’t take it seriously. Doctor, has my son’s leg damaged a bone or a blood vessel?"

Even at this point, the woman wasn’t very concerned.

She’s likely to regret her carelessness deeply soon.

"It probably isn’t damage to the bone or blood vessel; it might be something more serious. I suggest you take the child to a hospital immediately for a blood test to check for creatinine levels or such. If that doesn’t suffice, maybe get a CT or MRI. You really can’t delay this situation; you might regret it later!"

Li Jingsheng could only subtly remind the child’s mother this way.

"No, it can’t be? Are you saying my son’s illness is serious?"

She saw the serious look on Li Jingsheng’s face, which didn’t seem like a joke.

Only then did she start to feel a bit uneasy.

"Quickly check at a big hospital! I’m afraid it’s a big problem; the child is so young. If it’s delayed, it’d be a shame."

Li Jingsheng confirmed once again.

"Young woman, there’s no harm in listening to Dr. Li. Last time I was here, a patient’s family brought a banner after his son was diagnosed with cirrhosis; if they had come later, it might have been difficult to treat. There, see that banner."

An older man pointed to a banner on the wall.

There were already many such banners hanging on the clinic walls, and some that Li Jingsheng couldn’t hang anymore.

Because the walls were nearly full.

Some banners had similar content, so he stored them.

After all, it represents the patients’ appreciation, and he wouldn’t dispose of them lightly.

Of course, he loves these banners; they represent patient approval, an honor. Each one also earns him an extra hundred life points.

Truly a great benefit.

Now, his clinic has more banners than those ’folk doctors’ who buy their own banners out of pocket.

"Alright, alright, I’ll call the child’s father immediately."

Hearing the advice from other patients, she walked to the rest area with the child and made a call.

About four minutes later, a man in his thirties rushed over.

After a brief exchange with the woman, he brought the child to Li Jingsheng’s consultation desk.

"Doctor, my son’s leg just got swollen from an injury, how could it be a severe illness?"

"Don’t get excited. Our Dr. Li never said it was definitely a severe illness, just that out of goodwill, you should take the child to a big hospital for a check. If everything’s fine after the exam, everyone can have peace of mind, right?"

Tang Ping happened to pass by.

Seeing the man’s agitated attitude, she was concerned it might negatively impact Li Jingsheng, and quickly stepped over.

She spoke to calm him down.

Among the clinic staff, she had been with Li Jingsheng the longest. Their bond was special, and Li Jingsheng trusted her completely, treating her well.

Especially now as the clinic’s revenue increased, Tang Ping’s monthly income never fell below ten thousand.

On better occasions, it was generally above fifteen thousand.

This is quite a high wage among nurses.

In terms of clinic nurses, her salary was almost at the ceiling level.

Li Jingsheng had privately talked to her twice, saying that as the clinic’s business improves, her salary would increase further.

She was already quite satisfied with her current income.

Xiaogao earned much more than her, and though there was envy, she understood that Xiaogao earned it through his own ability.

"We’re taking the child to the hospital for a check now. If there’s no big problem, I’ll come back to see you."

The man, looking unhappy, took his son and wife and left.