Practicing Medical Skills in a Small Clinic

Just like that, both employees were retained by him.

If there are no issues after the trial period, he will hire two customer service representatives.

Coincidentally, the packaging and shipping work also needs manpower.

By the time it was evening and work was done, Li Jingsheng went to the second floor to check the online medicine sales. Xiaogao was very curious about this and followed along to take a look.

"Lin Xiuwen, how many orders have we sold in total?"

"From last night until now, there are 131 valid orders, and 9 orders requested refunds after purchasing. I have summarized their reasons for refunding."

She handed a summary of refund reasons to Li Jingsheng for review.

"Four of the orders were worried that we are not legitimate and fear that we are imposters. We can only try to explain it well. Among the remaining five, there was a customer who bought twice and refunded twice, saying they just didn’t want it anymore."

After reading the refund summary, Li Jingsheng was somewhat speechless.

"I left a message for that customer, asking why they didn’t want it anymore, but they didn’t reply to me. As for the four who feared we were impersonating Sunshine Clinic, I explained the situation, but they totally didn’t believe it."

Lin Xiuwen felt rather helpless about this.

"It’s okay, take it slow. Summarize more experiences, and it’ll definitely get better and better. I can see you’ve put your heart into your work."

Li Jingsheng affirmed her work.

In total, selling over 130 orders was quite a satisfactory result.

After all, it was only the first day.

He took a look and noticed that most sales were on a certain platform. Perhaps it was related to the fee he paid, which provided a certain amount of traffic support.

Another platform also sold quite a lot, and the average order value was quite high.

This was somewhat surprising to Li Jingsheng.

After all, in his impression, this e-commerce platform was always known for low prices. When it comes to buying medicine, people tend to choose platforms that seem more legitimate.

It seems that this platform managed to penetrate the market very well.

The majority of people buying health supplements are over forty, so it actually sold better on this platform.

On another platform, a total of only seven orders were sold.

Is this a case of getting what you pay for?

On this platform, he didn’t choose a flagship store, but opened a regular shop.

There were almost no costs involved.

It’s just that the sales were somewhat disappointing.

"Dr. Gao, now that we have customer service and shipping sorted, you are our clinic’s sales hero and veteran. If the online business marketing were handed to you, would you be able to handle it?"

Li Jingsheng always valued Xiaogao greatly.

Letting online sales grow on its own is definitely not a long-term strategy.

However, Li Jingsheng was also a little worried that Xiaogao might have thoughts if he hired an operations person.

Moreover, he had promised long ago to make Xiaogao the business director of Sunshine Hospital in the future.

"I am not skilled in online business marketing. But if you’re willing to give me an opportunity to try, I can also make an effort. Anyway, the offline business has stabilized, and I have ample time after work every day to study and catch up on e-commerce marketing knowledge."

Xiaogao was very impressed after seeing that the online business sold over 130 orders on its first day.

He had a strong premonition that online business might very well surpass offline sales in the future.

After all, the coverage areas of the two are entirely different.

Offline sales currently only cover a large section of the Old Street of South City.

As the clinic’s reputation continues to rise, although the coverage area is expanding, there are still regional limitations.

No matter how you look at it, capturing half of Jiangli City’s potential customer base would already be quite good. Imagine, for the sake of buying two boxes of health supplements, nearby drugstores offer the same brand at similar prices. Who would foolishly take a bus or drive an hour to Sunshine Clinic to buy them?

That’s very unrealistic.

So, online business will definitely be a big trend in the future.

And it can cater to a nationwide customer base, which is a very large base indeed.

"Starting today, I’ll leave the online medicine sales business to you. If there are any problems, report them to me promptly so we can solve them together. These two customer service girls are quite good, and you can also focus on training them. After all, a soldier who doesn’t want to become a general is not a good soldier. If they can grow in their roles, they might take on higher positions in the future."

These words from Li Jingsheng made the two customer service girls extremely excited.

Inside, they felt as if they were fueled with adrenaline.

In the art of drawing big pictures for motivation, Boss Li is probably second to none.

Tang Ping, Xiaogao, were all similarly influenced by him.

"Everyone work diligently and remember one thing: always take each customer seriously. Make sure to cautiously address any after-sales issues; the brand image of Sunshine Clinic depends entirely on you to maintain. If you expand the baseline well enough, all three of you will definitely get promotions and raises. Mess it up, and you’ll lose your means of livelihood."

These basic truths are understood by everyone.

Li Jingsheng told them once more.

The two newly hired customer service girls, from their manner of speaking, eyes, and attire, seemed to be earnest and honest women.

As for their character, that’s something that will only be known after more interaction.

...

The next day, Li Jingsheng went to work at the second hospital.

The clinic was managed by a crowd of employees.

Initially choosing to work at the second hospital, the plan was to have the opportunity to enhance medical skills, learn more medical techniques, and also gain the identity of a doctor at the second hospital, even receiving its protection.

Now all these goals have been achieved.

And have far exceeded expectations.

There is also a hidden benefit: training the independence of everyone at the clinic.

With Li Jingsheng not at the clinic, it forces them to learn to be independent.

They can’t always rely on the boss for everything.

Whether it’s a company or a hospital, the healthiest model is certainly not to rely on just one person. But rather to ensure that the place continues to function regardless of who leaves.

At most, some core figures might leave, which would weaken its competitiveness.

For example, at Sunshine Clinic, the soul of the place now is Li Jingsheng.

The left and right hands are Tang Ping and Xiaogao.

Then below them, there are doctors, nurses, and customer service staff.

In the future, there might be more employees.

All these people revolve around Li Jingsheng, take him as the core, and then start their work.

He doesn’t understand high-level management of big companies, but it seems like a fool’s luck, creating a pretty healthy management style by accident.

Moreover, Sunshine Clinic has a unique charm, which is humanistic care.

I believe every employee at the clinic can feel the warmth of this big family.

For example, treating Gu Xiaoqian to that boxed meal today was just a small gesture, but it could warm her heart for a long time. Her loyalty and affection for the clinic increased significantly.

In the future, as long as she can have a stable working environment and ideal remuneration, she will be particularly loyal to Sunshine Clinic.

And Shao Bing, whose medical skills are only second to Li Jingsheng, now even if someone offers him a million-dollar annual salary, he might not be tempted.

Because the gratitude he feels towards Li Jingsheng is too great.

He has completely won his heart.

Li Jingsheng had just arrived at the Second Hospital, and before he even entered the consultation room, he received a call from Director Hua.

"Xiaoli, come to my office first!"

"Okay!"

Li Jingsheng didn’t know why Director Hua was calling him, but he hurried over.

He knocked on the director’s office door.

Director Hua should have just arrived as well, his expression quite serious.

"Sit!"

He politely made tea for Li Jingsheng, a treatment that not everyone gets to enjoy.

"I heard the Endocrinology Department invited you to a consultation the day before yesterday?"

"Yes! Yesterday, Director Kuo called me to say that the patient died during the transfer to another hospital."

"Now the patient’s family is causing trouble, and the relevant department was discussing it all day yesterday. They might come to our hospital for an investigation today. You might not know Director Kuo well, so I must remind you."

Director Hua’s tone and expression were very serious.

Normally, Director Hua would never comment on other doctors or nurses in front of him.

"Is he very cunning? He even called me yesterday to testify for him. I thought we were colleagues, so I agreed. There shouldn’t be a problem, right?"

Li Jingsheng immediately caught the underlying meaning.

"If it’s just a simple testimony, there’s not much problem. But you must be cautious and prudent. You now represent not just yourself; you are a banner for Orthopedics, and the Second Hospital is grooming you as a future expert. I don’t want to see you make any mistakes."

Director Hua called him over so early in the morning because he was concerned about this matter.

Li Jingsheng could understand.

That’s how people are; the more capable they are, the more responsibilities they bear.

He was just an unknown figure in Orthopedics Outpatient Service before; nothing he did could affect the big picture of Orthopedics.

Now it’s different; he has become a gold-plated signboard of the Orthopedics Department at the Second Hospital, an important figure.

Any mistake could greatly negatively impact Orthopedics.

It could even directly lead to a rapid decline in this department’s business.

Even the Second Hospital behind it might be greatly affected.

That’s why, as they say, a single hair pulls the whole body, the Second Hospital is intensifying its nurturing and protection of him.

Like a bird cherishing its feathers.

"Director Kuo has no issues with medical ethics. Seeing that the patient’s condition wasn’t improving, he was more anxious than the patient’s family. Once, his department took in a patient with a very serious condition, a little boy over seven years old. At that time, Director Kuo discovered that the boy’s condition was very complicated and needed cardiac surgeons to join in treating him to have a chance of curing the disease.

But Cardiac Surgery thought the risk was too great and refused.

The little boy had already visited other hospitals; the first surgery wasn’t done well. Later, he developed endocrine diseases and multiple complications. Whoever took over could end up in trouble.

Director Kuo first advised the patient’s family to transfer. But no hospital was willing to accept them.

Later, as the little boy’s condition deteriorated rapidly, Director Kuo became anxious. Do you know what he did?

He went and knelt outside the chief cardiac surgeon’s office.

No other doctor would have done the same.

Because even if the little boy died, the doctors had done their best, and there would be no responsibility.

The chief cardiac surgeon was indeed moved. He agreed to a consultation and performed a second surgery on the little boy. But the result wasn’t ideal; although the boy was saved, he has to lie in bed and be cared for for his entire life.

And how long he can live, no one can say for sure.

The family sued the hospital.

The cardiac surgeon was implicated. In the end, the hospital paid a sum of money to settle the matter."

After hearing about these things regarding Director Kuo, Li Jingsheng couldn’t help feeling more respectful towards the somewhat downtrodden old man.

To save a patient with no familial relation, kneeling before a cardiac surgeon, in all honesty, is something Li Jingsheng could never do.

He has always helped others within his capabilities.

He cannot help when things exceed his abilities.

"According to your statement, testifying for him shouldn’t be an issue! No matter how it turns out, it’s impossible for the responsibility to fall on me."

Li Jingsheng asked, somewhat puzzled.

"That’s what you say. But you don’t know, Director Kuo’s character is a bit timid and stubborn. He often gets pushed around by a nurse in his department and never dares to say much. If it were me, I would have kicked that nurse out ages ago."

Director Hua revealed yet another piece of information.