Chapter 1004 - 775: Resonance of the Collective
Want to hit someone—compared to the previous two emotional words, this description is not standard, but very intuitive.
"This friend’s ’emotion’ is very simple and easy to understand," Nan Zhubin said.
There was a faint laughter from the audience.
Nan Zhubin cooperatively lifted the corners of his mouth, but the words still flowed smoothly: "But if you delve into the meaning behind ’want to hit someone’, it’s quite deep."
"People might want to hit someone because of ’anger’, or maybe due to ’fear’, or other emotional drives, ultimately leading to such thoughts."
Every time Nan Zhubin emphasized, laughter erupted once more from the audience.
"Generally speaking, this kind of aggressive impulse is an overload warning sent by the body and mind."
The laughter gradually subsided.
Although this is a crucial idea—even faintly touching today’s theme—Nan Zhubin did not delve deeply in this direction.
Instead, he stopped at a suitable point and then continued to extract emotional entries anonymously submitted by others.
"Disgust."
"Physiologically, this emotion appears when we encounter something that makes us feel uncomfortable; psychologically, it also arises when confronted with something that goes against our values."
"Numbness."
"After long-term exposure to high pressure and exhaustion, numbness becomes a self-protective mechanism for the body and mind. This is the body telling us—we’re too tired and need rest."
"Want to cry."
"Another very intuitive feeling. Wanting to cry is the body’s proactive signal of ’pressure needing release’, a natural expression of emotion."
Nan Zhubin read seamlessly, pausing for three seconds after each entry. The emotional entries submitted by the audience were quite chaotic in format. But Nan Zhubin could always provide a corresponding interpretation.
"Helpless..."
"Anxiety..."
"Grievance..."
"Want to resign..."
The reactions from the audience gradually ceased, and driven by various emotions, they became focused on Nan Zhubin’s explanations.
When expressions with a touch of humor like "want to hit someone" appeared again, the laughter was much less, practically none.
Nan Zhubin, while interpreting, silently kept track of time in his mind.
When he felt it was about time, he read the last anonymous emotional submission.
"Seeing no hope."
"Got it," Nan Zhubin said, "Struggling in a high-pressure environment for a long time without seeing direction for the future can lead to confusion and despair."
At this point, the audience had become completely quiet.
The men in suits sitting in the front row occasionally exchanged whispers, and their gaze towards Nan Zhubin subtly changed.
This segment is [Emotional Awareness].
And to execute this segment, one simply needs to "read out the emotions" and provide a "standardized response".
The principle behind this is empathy-style listening commonly used in psychological consultation.
In this process, Nan Zhubin doesn’t judge any emotions but simply acknowledges and accepts them.
This response method can quickly break psychological defenses, activating emotional resonance.
Moreover, in the guidance conference, reading and analyzing anonymously allows individual emotions to be transformed into group resonance, helping employees realize they are "not alone", thus weakening feelings of loneliness and helplessness.
Aside from helping employees experience their emotions and reducing psychological internal consumption, this emotional connection is key to building trust and advancing guidance.
Although this step is simple, due to the numerous employees faced, the simple behavior repeatedly took nearly ten minutes.
Having established trust and built a foundational relationship.
It was time to enter the first key of today’s guidance conference.
...
Nan Zhubin looked at the audience.
"My breathing is getting a bit rapid now, and my chest is rising and falling noticeably. I’m not sure how many of you down there feel the same way."
Some people seemed very cooperative, widening their eyes and focusing their gaze on Nan Zhubin’s chest area.
Nan Zhubin laughed: "Maybe because of my profession, I’m quite prone to empathize with others’ emotions, even if just reading them aloud."
"And just now—" Nan Zhubin waved his hand twice in front of his chest, "I absorbed so many emotions, so my mood is somewhat excited now."
[Self-exposure] is a commonly used technique in psychological consultation.
But if it were in a daily environment or consultation room, Nan Zhubin’s self-exposure would not be so exaggerated or rushed.
"But fortunately—" Nan Zhubin said, "Today, all emotions, all experiences, all feelings are allowed in this room."
Nan Zhubin paused for a moment, seemingly calming his mood.
He then shifted gears: "Next, let’s talk about a specific matter."
"This is an issue that intensely stirs my emotions and should also bring a lot of feelings to everyone present."
Nan Zhubin adjusted the microphone: "I’m Nan Zhubin. I am the head of our company’s ’Employee Assistance Program’ project."
He reiterated his identity which was already known to everyone.
"What I am about to discuss is based on public information and the limited materials provided by the company."
"We all know—"
Nan Zhubin’s voice, along with his expression, became somewhat heavier: "Last week, one of our colleagues used a knife to threaten another colleague in the cafeteria, defending their rights in such an extreme manner."
...
The audience was silent, with only intermittent sounds of inhalation.