Going Into the World!

It took me a while to pick up the cable lines from the first house, so I only heard from two in the morning. The next customer had to drive 30 minutes and simply buy a Big Mac set from McDonald's to take out and have lunch in the car.

"Do you always eat in the car like this? Don't you have to eat and work properly?"

"I was supposed to be there by 1: 30, but it's already 12: 30. You have to think about the person who's waiting. I try not to be too late for morning. I don't want to blush because there are so many people who have to work in the afternoon."

Jeff said that if the morning order is rushed, he just eats it and moves around in the car. On average, this happens a few times a week. Thanks to you, I only ate McDonald's, so I laughed at him because I was full.

I work really hard, and if there are a lot of people who think about customers like Jeff, the cable company will not insult me, and I shrug. If you are praised for what you do, no matter what the circumstances, everyone loves it.

When I flatter myself, I give her compliments, and she usually adds to her problems, complaints, and fixes. The current system does not set a specific time for customer visits and is subject to the 4 hour rule.

By the 4 hour rule, we mean 4 hours between 9: 00am-1: 00pm or 1: 00pm-5: 00pm. The problem was that the first customer was fine that day, but they were getting it wrong over time.

"The last customer is expected to leave at 11: 00 a.m. or after 12: 00 p.m., and sometimes more than one or two times a week in the case of an urgent day.

When you schedule at the center yesterday, if you tell the last person to go between 11: 00 a.m. and 1: 00 p.m., they'll see what they have to do in the morning. But there's no point in telling people how hard it is to wait, how many times to fix it. "

Jeff shakes his head to the left and to the left like he doesn't understand. The more I see and hear, the more things really don't work out. There's no reason to say I'm going between 9: 00 and 1: 00, even though there's a 100% chance I'll be there after 11: 00. It's just a matter of screwing up and waiting.

"I don't know who it is, but I'll be waiting with my neck out."

If it was 12: 30, it would be a little later than 1: 00 if we left early. If you go and take care of the work, it will be 2-3 o'clock, then the day is over.

Now I understand why you complain about waiting all day for an installer on the Internet. Structurally, the last one is still waiting.

He complains that we're too late to come. She complained that she had something to do with the morning, and now she can't do it or do it because time is so normal.

"If I had told you in advance, you would have taken care of it this morning. It's 1: 10. Is this morning? I've got work to do, too. What should I do?"

"I'm sorry."

Jeff calms down an angry customer with a kind word, which is more than once or twice. It's a persistent scheduling problem that never improves.

As a new customer, I went home and installed all the set-top boxes, internet, and telephone lines and explained that it was over 2: 30. It's already past the end of the morning.

"Isn't this the day the order keeps pushing? I'm assigned five cases in the afternoon, and this should be done by 9: 00. Aren't you a little late for me today?"

Following up with me today, when I asked if I knew the problem in my own way, I was sorry that things seemed to be a little delayed.

"That's okay. But I'm glad I didn't get bored with someone I've been hanging out with for so long."

Jeff says he's sorry, but it's not the only thing that ends late or twice, and tells me not to mind. By the way, in Jeff's case, he was busy finishing the day because his schedule was urgent. The problem is that work is too inefficient because there is no proper support system.

"Where are you going to eat dinner? I thought you said this wasn't the place."

"Yes?! I live in an inn. There's got to be a place to eat nearby."

"Come on. Come to my house. 'Cause one more of you is not gonna change that. But we've been hanging out all day."

"Is that so?"

I hurried through the afternoon without eating, so I finished around 7: 30 pm. I started at 9: 00 in the morning and worked for just 10 and a half hours without lunch, so it's pretty hard. Luckily, I haven't fallen down because I've been exercising every day for many years, but I'm tired because I did something I didn't do.

I asked him if he would join me for dinner at the end of the day, but he said I wouldn't know. It was already too late to go anywhere alone, and I was a little curious about how Jeff lived. Now that the shoot was over, I broke up with the shooting team and drove Jeff's car home.

"Welcome! I'm Linda."

"Hello, my name is Peter Kim."

I followed Jeff home and his wife welcomed me, and I could smell delicious inside. I've been wandering around all day, doing physical labor and drooling in my mouth by myself.

After speaking with Linda for a moment, I washed my hands and headed to the dining table. It was already past 8: 00, so they were both hungry. His wife says he hasn't eaten yet. Usually I eat around 7: 00, but I'm late to take care of a few things that I'm coming to.

"Dad, you're here."

"Have you been?"

While talking in the living room, two girls came down from upstairs. One of them would be a lady rather than a child.

"Here are our two daughters, the big one is Marissa, and the second one is Ella. Guys, I work with my dad. Big boy got into NYU this time. I'm going to study international relations. The second is now in eighth grade."

Jeff is proud to introduce his daughters, but his big daughter, who goes to New York University, looks quite pretty and is proud to study well. Both of them look at me curiously. Especially the second one stared at me and made me look cool for no reason.

Jeff asked if he was hungry or if he wanted to eat quickly, so we all went to the table together.

"Thank you for your attention."

"No problem. We cooked what we always eat. I don't know what it tastes like, but enjoy it."

"No. I'm already drooling. I think I know how to cook just by smelling it."

"Hoho. Four is good. Let me get you some soup first."

I sat around the dining table and talked gracefully, but I was mostly the listener, so I had to be a good person because I was likely to lie about everything I said while hiding myself.

"Linda's on the Johnstone cable, too?"

"I go to work with him in the morning. In the evening, I didn't get on the bus because I finished at 4: 00."

As I was talking, I learned something new. Her husband said she works at a service center and her wife at a call center.

"I saw on the Internet that Johnstone cables were saying 'customer satisfaction' service, does it affect call centers? Jeff said he had two hours of education after work. You wouldn't happen to be one of them, would you?"

"That's not all, but I have an hour of customer service training going back to lunch."

Linda said the service training wasn't that bad, but she had no idea how much she was doing in a one-time lecture.

Strengthening service education is also important, but we need to pinch the really serious issues above. It was hot because it sounded like you were talking to me for no reason.

"Customer service is bad, but we have a lot to talk about. Of course, people are usually unfriendly everywhere, but most of them are trying to be friendly. However, customers who make phone calls use too many harsh words, so they are naturally exhausted."

"Really? A lot of angry customers, huh?"

I expressed my interest in harmonizing because it was a good opportunity to listen to the situation. I have a knack for using people's psychology. As far as Jeff is concerned, Linda seemed to want to talk about herself, but I was excited when I listened.

"I told Peter earlier. Last customers in the morning are always complaining."

"Did you talk to him? Yes, we have until 9: 00 to 1: 00, but no one will call us when it's almost 1: 00. And when you make a phone call, you're already annoyed, so you can't say good-bye. Most people have bad voices, sometimes they yell, sometimes they complain."

The word 'vicious cycle' would be perfect if it were written here. One false schedule resulted in angry customers, and the painter was affecting cable drivers and call centers. There are more than 100 cable technicians in the service center, so it's at least one or two people per driver per day and a total of 100 to 200 angry customers per day.

"Things didn't work out so well at once. They're already angry when they make the second and third call. When you deal with people like that, you get tired. It's good to know how pricing issues are being handled, but at this time, we don't know who's being handled on your computer or when. I wish I could do better up there, but I've worked here for 10 years, and it's the same thing."

Both couples cheer excitedly as I nod sometimes, ask the right questions, and control them appropriately with words of admiration and harmony. I wanted to take out my notes and write down the problems, but I was happy to hear that I wasn't in a position to do so. I always tickled my fingers because there was a habit of taking notes during meetings.

"Is Peter interested in Johnston cables? The question seems to be from somewhere."

"Yes?! Me?"

Marissa, my first daughter, who's had a quiet meal so far, looks at me and asks me as if it's strange. I can speak intelligently compared to my age. I was surprised and rolled my eyes by myself.

'This... it can be really weird, isn't it?'

Asking questions to get more information from both couples, it would seem strange from the standpoint of the third party who was sitting next to us and watching our conversation. Oops, I thought about it. My cover is the new cable driver, and my question seems to have been investigated by the Head of Customer Care.

"There's a law that says," You just have to learn how to cable-drive. You can do something like a manager later. If you know what it's like to be in the field, wouldn't it help to do whatever it takes? "

I quickly turned my head and replied, but even in this situation, it seemed appropriate.

"Yeah? Well, you went to college, so that's a good idea. Now, you can do anything in your early 20s. Haha."

"I'm just saying. Now that you're in the first place, there's nothing bad about hearing good things."

I laughed with Jeff because his smile seemed to go through my excuses. I was worried they'd find out who I was, but I'm glad.

"What did you do before?"

Marisa tells me what I've learned since she came back to me interested in me. She sits around the table with all six of us, and she sits diagonally opposite. At that point, I could see the whole face because it was not a big table, but I had a strange confused look in my eyes.

"Sir, there's food on the glasses."

I was answering Marissa's questions at dinner, and the second daughter sitting next to me pointed at my glasses and popped a pasta sauce. I took my glasses off, and I asked him a few questions on the side...

"Wow, sis. You look so much like him! You were right."

Ella, the second daughter, suddenly looks at Marissa and screams. The voice was filled with joy that I had discovered something secret.

"Hey, you're the guy who proposed at the Grammy Awards?"

"You look just like the owner of a record label! I've seen that scene so many times, it's exactly the same as you. Except for this beard."

"That's right. We just got out of the last session of American Idol. I came out of that close-up, same eyes, same nose, same mouth!"

Ella yells louder and louder as she gets excited. My brow frowned. I have to say it's not something, but I don't have a chance to say it because it's too loud.

My identity was discovered less than a day ago, but this could be my mistake. In the morning, I applied subtle makeup around my eyes and face to give me a different feeling. The problem is, of course, when you go to install cables on a hot day like today, you will sweat, but when you come to the center in the evening and wash your clothes without thinking about it, your uniform will be erased. I thought my day was over and I was careless about going home soon.

If there's one thing I've overlooked, it's that no one knows my face, even though I grew a beard and wore glasses. From the Grammy Awards ceremony, to the Academy Awards, to the recent American Idol, I've been featured on the media too often, and many pictures of myself with Jennifer in various Tincture and Women magazines.

Of course, in the case of Elana Marisa, she immediately noticed that I looked too much like someone from the first time I came in. At that time, of course, he stayed at a mysterious level.

Once Marisa was already thinking of something strange, it made me realize that the content I was interested in was nothing to do with cable knights. Especially the posture I heard was so serious, and I felt very foreign to listening to my mom and dad and asking questions again.

Eventually, the two sisters took off my glasses and checked them out. Looking at the naked face, they said they didn't know why I was here, but they were confident that they would at least be an independent sibling.

"...."

It turned out to be this far, but it was even funnier to say no, so I quietly acknowledged who I was, and suddenly there was a moment of silence on the table. I see Elana, who was excited and chattering.

"Haha, I'm going undercover this time to check for customer satisfaction services. I saw Jeff working really hard today, and I'm thankful that he helped me a lot, and my wife is treating me like this until dinner. Thank you. I won't forget the favor you showed me."

Jeff and his wife, who were very surprised or hard-faced, seemed to have a sudden relief from my compliment. I guess I was worried there was a mistake in what they said. It's similar to the psychology of drivers who feel uneasy just looking at a police car.

"By the way, I don't know if this food got in my mouth. There's nothing too formal.“

Lady Linda's face said, "Don't rich people eat caviar every day? ‘The expression is shown. I guess I don't eat normal food.

"No, it's really good. Can I have some more?"

"I'll get it for you!"

Suddenly, Marisa gets up and brings more dishes from the kitchen. It's still a crumbling pasta dish.

"By the way, can we take a picture later?"

Marisa, who placed a new plate in front of me, brings it to me with a slightly excited voice. Of course I wanted to.

Since the yard had already been revealed, I could ask anything I wanted to ask. I finish my meal and try to talk in the living room, but Marisa and Ella are stuck next to me with so many questions that I can't move. At first, I was quite frustrated, but I got out of Jeff's house as an excuse to be busy with the two questions.

Of course, I didn't forget to take a picture with Marisa and Ella. The two of them are bragging to their friends, but I think the photo will be posted on Miway tonight.

Jeff and his wife also wanted to take a picture together, so they all took family pictures together, but they had to go back and take another picture separately.

The Undercover Boss only took 20 minutes of mine, so I'm going to have to give it a taste. By the way, Ella and Marissa told me that no one knows me. Turns out, I'm a popular Hollywood star. No, I have a reputation.

Artwork Reviews

In 2003, the customer visit time of cable companies was the 'basic 4-hour' rule, as described in the text. Obviously, they had a lot of complaints. When you go to a cable forum, you complain that there's no knights coming, that you blew it all day.

Some improvements have been made, but companies like Time Warner are still fundamental in 4 hours (2011). In the past few years, there have been startups that have reduced the interval by three or two hours, and there are places in the comcast that finally know where cable knights are located and are being introduced.