Practicing Medical Skills in a Small Clinic

"Hey!"

The voice of a slightly dazed courier who hadn’t fully woken up came through the phone.

It’s quite exhausting doing this job, finishing late and rising late; it’s understandable.

"Cai Qiang?"

"Yes, who are you?"

"I’m Li Jingsheng, the owner of Sunshine Clinic."

"Oh, oh, it’s Boss Li, hello, hello. Is there anything you need?"

"My clinic has started an online medication business, and I want to use your service for delivery."

"Sure! I often deliver packages to you and we know each other well. You’ll definitely get the best price if you use me for your courier needs."

Hearing that a customer wanted to use him for continuous business, the courier was instantly overjoyed.

"What’s the current rate for sending a package?"

Li Jingsheng was most concerned about price and timing.

"For regular customers, it’s ten bucks within the province and twelve outside. The base weight is one kilogram."

This price was quite a bit off from the rates Secretary Qu had informed him of.

Sending one package would cost six or seven bucks more, which Li Jingsheng couldn’t accept.

"Never mind, I’ll ask others."

Li Jingsheng understood the situation, intending to give a nod to this fairly familiar courier, but the quoted price was a bit shocking. He decided to look elsewhere.

Exploitation of acquaintances is what he despises most.

"Hey, hey, no need to rush! I was talking about regular customers, those who only send a single package. You are a long-term cooperative customer, surely the price will be much more favorable."

"How much per package?"

This guy was being crafty, talking for ages without mentioning the unit price.

"How many pieces can you send a month?"

"This I’m not quite sure of. Since last night, there seem to be seventeen orders." Li Jingsheng had checked this morning, selling seventeen orders in total.

Selling medication online was beyond his wildest expectations.

Of course, it might also be because it was trending recently and gained some fame.

There’s also the possibility that Sunshine Clinic had built up a reputation in drug sales over the last few months of effort.

"What? You just opened it yesterday and sold so many? Then you might have at least five hundred to six hundred orders a month, or more! Let’s do this, I’ll talk to my manager and we’ll sign a cooperation agreement. For over three hundred orders a month, we can basically do five bucks within the province and six for some provinces. Two remote areas might be slightly more expensive. You can ask any courier company and our prices won’t be beaten."

This time, he spoke with a bit more sincerity.

Li Jingsheng was fairly satisfied.

"And if it’s over a thousand orders a month?"

He asked further.

"The higher the volume, the better the discount. If you can reach over a thousand orders a month, we can essentially give you four bucks per order. But this isn’t entirely up to me; I’d need to talk to our manager. I’m just giving you the inside scoop."

"My deliveries have timing requirements, when can your manager come over to sign the agreement?"

"He probably isn’t up yet, I’ll try calling him. Anyway, it won’t delay your shipment. You can pack everything first, and I’ll come to pick them up."

The courier arrangement was easily settled.

Li Jingsheng realized that when the business volume increased, many things could be resolved with ease.

After the call, he was still somewhat uneasy about customer service while having breakfast.

He went upstairs to check Han Siying’s work.

Customers without special requests didn’t need a reply, just set an automatic response.

Her responses were decent, not exactly professional, but at a competent level.

Being a customer service rep doesn’t require high culture standards.

Having her, a medical student, do this job was a bit of a waste of talent.

"For customer inquiries, respond promptly. Our Sunshine Clinic aims to become a major brand, we mustn’t engage in verbal conflicts or arguments with customers."

Li Jingsheng instructed.

"Rest assured, master! If I dare to insult customers, wouldn’t you strip my skin?"

In her spare time, she started exploring online for template responses. Then modified them into quick replies.

A brilliant person handling such tasks makes all the difference.

She had made significant contributions to Sunshine Clinic.

Li Jingsheng returned downstairs to attend to clinic duties with peace of mind.

Busy until after nine, the courier company manager arrived.

A rather hefty boss.

The belly fat stretched the shirt high.

This successful courier boss heard of those who had lost it all.

The negotiation went smoothly.

The opposite party could expand business, naturally having exceptional abilities.

He directly stated, Li Jingsheng’s courier fees would be settled monthly.

If within three hundred pieces, it’s five bucks each, some outer provinces six bucks. Over three hundred directly gives four bucks each.

If over three thousand pieces a month, an additional fifty cents off.

Li Jingsheng was highly satisfied.

Amazed at the shipping costs, bulk dispatch discounts were incredibly cheap.

This boss was smart, surely knowing Sunshine Clinic’s current fame.

So simply offering a deal, aiming to establish long-term cooperation.

They signed the cooperation agreement, affixed seals and fingerprints, meaning the agreement was reached.

Shipping fees are settled monthly, which is very convenient.

Li Jingsheng sent off the boss of the courier company and was about to return to his clinic when the girl applying for the customer service position came in again.

He had asked Tang Ping to notify two qualified women to come for interviews, but so far, only one had arrived.

This girl was not tall, just over five feet, and was quite petite.

She wore black-framed glasses and was dressed very plainly.

The handbag she carried looked a bit old.

The corners were worn and shiny.

Surprisingly, she wasn’t wearing high heels, but a pair of light blue sneakers.

They were a bit worn, but very clean.

The first impression this girl gave him was simple and clean.

She looked quite ordinary.

"Is your name Lin Xiuwen?"

"Yes! Boss, you have a great memory. You remembered me just by glancing at my resume once."

She smiled and complimented Li Jingsheng.

She spoke elegantly and her voice was slightly gentle.

"Come to the office with me!"

Li Jingsheng brought her to the office, believing that everyone who came here for the first time to apply would think that Sunshine Clinic was very large.

Because there are two office buildings and such a large courtyard.

Moreover, the reception hall is often crowded with patients buying medicine and seeking consultation, often forming long queues.

Compared to before, Sunshine Clinic is indeed on the rise and developing quite well.

It stands out among many clinics.

Quick Recovery Clinic used to be quite good.

Now it has been completely left behind by Sunshine Clinic.

"I noticed on your resume that you’re married and have children, is that correct?"

"Yes, I have twins, they’re three years old. Now that they are in kindergarten and don’t need my constant care, I’m looking to find a job to help with household expenses and relieve the family’s financial burden."

She answered sincerely.

Having twins made Li Jingsheng favor this woman even more.

The most concerning thing about hiring female employees now is if they immediately go on maternity leave after being hired. So, employers often try to learn about this beforehand when hiring.

In larger companies, there is HR, and if a pregnant woman is hired, it’s considered an oversight on HR’s part.

Although such practices in the workplace are unfriendly to pregnant women and women who haven’t had children, there are different interests involved.

"Wow, you had twins, you’re really lucky! What’s your salary expectation?"

Li Jingsheng asked.

"Around three thousand a month, as long as it’s stable. I need the company to pay for my social insurance."

Her expectations were not high.

And she mentioned the word "stable."

"Your resume mentioned that you previously worked in administration and as a secretary, correct?"

"Correct! Administrative work can be quite tiring, and sometimes involves socializing. Now that I have a family, my focus must be on that. Secretarial work was fine, just a bit tedious. I want to try customer service, where I can chat with people, which should be much more interesting."

Her eloquence was not innate.

It was honed through work experience.

Administrative work challenges a person’s comprehensive abilities and indeed is quite formative.

Of course, except for those advantaged individuals or those who just coast through.

"Being in customer service requires one to have a certain capacity to handle stress. Even if you’re cursed at, you can’t curse back at the customers. Can you handle that?"

"Not a problem at all. During my administrative work, I also faced some management tasks, which have trained me in this aspect."

"Alright, I’m quite satisfied with your performance in all aspects. Also, I must emphasize treating each customer sincerely and maintaining Sunshine Clinic’s brand image. Do well, and I certainly won’t treat you unfairly."

After the interview, Li Jingsheng thought she could be given a trial period of two days.

"You’ll be required to trial for two to three days. If suitable, we’ll proceed with signing the labor contract."

"That’s fine. Thank you, boss, for this job opportunity. I will definitely cherish it."

"No need to thank me, it’s your excellence that convinced me to give you a two-day trial."

Li Jingsheng stood up and shook her hand.

Then he led her to the second floor and handed her over to Han Siying.

"This is Dr. Han, you can ask her anything you don’t understand. Siying, show her around the clinic’s environment, at least let her know where the restroom is."

"Haha, no problem! Leave it to me."

Han Siying happily took on the role of teacher.

Li Jingsheng returned to the reception hall to continue attending to patients.

Approaching eleven o’clock, Tang Ping came over and whispered to Li Jingsheng, "Boss, the second girl notified for the interview has arrived."

Li Jingsheng looked up at her words.

At the entrance of the reception hall stood a chubby woman, not short, probably over 1.6 meters.

However, she was dressed extremely casually.

Her ear-length short hair seemed a bit messy, and she wore a loose black T-shirt, along with oversized lantern pants. On her feet, surprisingly, were leather shoes.

The first impression she gave Li Jingsheng was very poor.

And she was very late.

"I don’t have time right now, let her sit there and wait! Probably not until after twelve."

Feeling discontent with this applicant, Li Jingsheng set some conditions as well.