Workplace games

Huo Qiuming and Feng Yun looked at each other, how this complaint felt a little strange.

Strictly speaking, there is nothing wrong with Wu Jinglong. The only thing lacking is that the language is too immortal!

"What should I do now?" Feng Yun asked when he looked at Huo Qiuming.

Huo Qiuming thought briefly, and then said: "Wu Jinglong's matter will come back to talk about it, now the main thing is to appease the guests!"

Speaking of this, Huo Qiuming looked at the main bathing pipeline aside: "What do you think about bathing? The other party does not show the secondary card, surely the lady's fee cannot be reduced!"

The implication is simple. The cashier is under the management of the financial department, but it is for the business department. At this time, you can't watch the fun in the bath department!

Managers in the hotel industry are all people with high emotional intelligence. How can they not understand what Huo Qiuming means. The bath supervisor quickly stated: "The lady's order, we can give a discount for bathing. I will let our manager sign it later. !"

As the manager of this department, he can still have this authority in this department. Huo Qiuming does not have to make any gestures in the bath, but he does not have the authority to give preferential treatment...

But at this time Feng Yun said from the side: "This is not enough!"

The eyes of other people looked at Feng Yun for an instant. Huo Qiuming knew that Feng Yun's mind was turning fast, especially since this period of time, his performance has become more obvious, so he is also willing to listen to Feng Yun's opinions. !

The most important point is that both of them want to deal with this matter perfectly from the bottom of their hearts. After all, they don't want to return to the life of white and black because of Wu Jinglong's incident...

At this time, Feng Yun put down his phone without a trace, and then said to a few people: "We must take precautions. Since the customer complained because of this checkout discount, then if we simply give the discount, I’m afraid it’s not enough. To calm the anger of the guests!"

After listening to Feng Yun's words, both Huo Qiuming and the bath supervisor were taken aback. After thinking about it, they found that they seemed to make some sense!

"Then you think this is the best way to do it?" Huo Qiuming asked after thinking about it!

Feng Yun slowly said his thoughts, Huo Qiuming nodded after hearing it, feeling that there was some truth, and he agreed!

But the bath supervisor stopped doing it and said directly: "No, the trouble your cashier caused, why let us take such a big loss in bathing!"

Seeing this quit, the expression on Feng Yun's face didn't change much. He looked at the hair-exploded bath supervisor and said, "Since you said this is our cashier, then the income of your bathing department will be counted as our finance department. How is it?"

"..." The head of the bath was suddenly speechless!

Feng Yun continued: "The cashiers are only under the management of our finance department in business, but they serve your department!"

"There is one thing I want to remind you. If I remember correctly, the hotel seems to have relevant regulations. For this type of guest complaint, your business department should be responsible for solving it. In other words, when the guest is checking out When something unpleasant happens, the person in your bath should come forward to comfort you as soon as possible, but the person in your bath department did not do this. Whose responsibility is this?

"According to the situation description just now, it seems that no one of your bathers was talking at the time. Although the guest was a conflict with our cashier, our cashier did not verbally collide, and there was no error in the checkout, you Who is the responsibility?"

"There is one more thing I have to remind you. Although I am not a member of your bathing department, I still know a little bit about your work arrangements. Ordinarily, you, the supervisor, should coordinate at the front desk of the bathing department!"

"But you didn't show up until this incident happened so long. Think about it for yourself. What have you been doing during this time, is this considered negligence or dismissal?"

"My proposal just now can be regarded as a step for your bathing department or for you personally. If you disagree, there is no problem. If it is a big deal, we will make a big deal of this matter. I think it will be difficult for everyone!"

"Furthermore, our cashier did not make any mistakes in principle this time. At most, he was criticizing two sentences. However, the problem of your dereliction of duty and leaving your post, I am afraid it is more than just criticizing two sentences!"

"Of course, even though I don't know what you did when you leave your post, you must know it yourself. In case the above investigation is conducted, what else did you do when you leave the post, I am afraid the processing level will be higher!"

"This time I'm here to talk to the guest and let you get some blood out of the bath. You still don't want to. Then you can solve it yourself. I don't care. Let's just report the matter and it will be over!"

After Feng Yun gushed this sentence, he looked directly at the fascinated Huo Qiuming and said, "Manager, the people here don’t know good or bad. I don’t know what is good, let’s go, let them make trouble by themselves, Let’s report this to Mr. Liu, let the bathing department do it on its own!"

Having said that, the two turned around and walked towards the elevator. The head of the bathing manager behind them changed expressions and looked hesitant. It seemed that Feng Yun had just spoken to the pain!

Seeing that Feng Yun and the two were about to enter the elevator, the bath supervisor finally couldn't help but shouted: "Manager Huo, wait a minute, let's discuss it!"

Huo Qiuming was still a little uncertain, but after hearing the words of the bath supervisor, a smile appeared on his face, and he secretly gave a thumbs up to Feng Yun!

"No need to discuss, Feng Yun means what I mean, we don't have to talk about bathing if we don't agree!"

The director of bathing saw that the two had entered the elevator. He gritted his teeth for the last time and rushed over. He pressed the elevator door and said to Huo Qiuming and Feng Yun, "I agree!"

Seeing this agreed, Feng Yun and Huo Qiuming both smiled!

Feng Yun breathed a sigh of relief. To be honest, he was really afraid that the other party would disagree. You must know that he just took another trigger task in the APP!

Task content: Solve the complaints of Wu Jinglong's guests satisfactorily and get their sincere understanding!

Time limit: two hours!

Task reward: reserve 500 experience points and 100 points of licking proficiency!

Confirm to accept the task (whether)

When Feng Yun saw this task, he was absolutely shocked. It was the first time he saw the task reward skill proficiency, so Feng Yun accepted the task without hesitation!

Of course, the most important thing is the 100-point proficiency of licking skills, which is a reward that can make him lick 100 less, he must accept...

PS: Regarding the update instructions, due to work during the day, the time is a bit tight, so the two chapters will be updated in the evening from tomorrow, one chapter is around 8 o'clock, and the other chapter is around 11 o'clock. Thank you for your support!

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