Workplace games

Chapter 20 Handling Complaints?

In the VIP room where he took a bath, a man in his early thirties wearing casual clothes was smoking a cigarette with anger.

And beside him is a young and beautiful woman of twenty-five and sixteen years old, wearing a fashionable trench coat, sitting very dignified and eating fruit!

In that picture, in a fairyland filled with fairy aura, a graceful fairy is slowly eating fairy fruit!

At this time, the woman ate a cherry, and then smiled and said: "You talk about you, is that something like this? There seems to be nothing wrong with the cashier, you didn't bring the vice card to blame anyone!"

As soon as the beauty said this, the man suddenly became unhappy, and said in a lingering tone of anger: "I can't understand how their family treats big customers like this!"

The woman originally wanted to persuade the man, but now that the other party's anger was rising again, she decided not to talk anymore and concentrated on eating the fruit in front of her!

At this time, there was a knock on the door of the room, and then three people came in, it was Feng Yun, Huo Qiuming and the director of the bathing department!

After the three of them entered the house, Feng Yun hurriedly stepped forward and said: "This gentleman, I am from the hotel's finance department. The cashier is under our management. I heard that our cashier has caused you trouble, so that you The consumer journey has brought unpleasantness, I came here to apologize to you!"

After all, Feng Yun directly cast a standard ninety-degree right angle bow to the man!

It surprised the man to see Feng Yun's attitude so sincere, but as a person whose anger remained undecided, he still had to maintain his image!

"Is the apology over? Is this your sincerity?"

It seemed that he had expected the man to say this a long time ago. Feng Yun did not hesitate and said directly to the man: "Sir, you are right. Such words are really not enough to express our sincerity, and I am here to apologize this time. It is naturally sincere. fully!"

After Feng Yun said, he pointed to the bath supervisor standing behind him, and said to the man:

"This is the head of the bathing department. He also knows that this incident is a problem with the bathing department. So in order to express his apologies to you, the bathing department will pay for the consumption of you and the lady next to you. Apologize!"

As soon as Feng Yun’s words were uttered, the bathing supervisor’s face turned dark for an instant. According to Feng Yun’s statement, the cause of this incident was their bathing department. This was a public dumping of the pot, and in front of the guests. He couldn't justify the noodles, he could only eat huanglian dumb!

Huo Qiuming secretly gave a thumbs up to Feng Yun:

Dude, this pot is thrown: steady and accurate!

The arrow is already on the string, and the bath supervisor can only bite the bullet, put on a standard unbeatable smile and said to the man: "Sir, our bathing department pays for your consumption this time. I hope you can understand that we will provide you with more refined and more dedicated service in the future!"

Hearing this, the man's expression eased a little, and then he said: "Am I a poor person?"

Feng Yun hurriedly said at this time: "Sir, you don't seem to be a poor person. We don't mean it either. We just want to make friends with you, but I still have something I want to talk to you!"

After hearing this, the man nodded and said, "You kid I am quite happy to listen, you can talk about it!"

Feng Yun nodded, sorted out his thoughts, and then said: "Sir, I apologized to you before because our cashier didn't speak to you in the right way. He didn't calmly explain to you the rules of our hotel and let you Angry, so I apologize to you for him."

"However, there is nothing wrong with the regulations stated by our cashier. Moreover, as a customer of our hotel’s top-level stored-value card, when applying for a stored-value card, there will naturally be relevant personnel who will apply the rules for the use of the stored-value card To elaborate, you can't fail to know the rules."

"Of course, I said that I don't mean to say that you are wrong. I just want to remind you to pay attention to our stored-value card regulations. Otherwise, you will face this situation next time you come to consume."

"Because our cashiers are professionally trained, they will definitely implement the hotel regulations strictly. In order to avoid affecting your consumption mood at that time, please follow our stored value card usage rules to use the stored value card."

As soon as Feng Yun said this, his eldest brother’s face became a little unsightly, but Feng Yun didn’t care about it. He used both hard and soft. He could apologize to you because of the cashier’s attitude, but the rules are the rules. You must let the other party know. This is the result next time.

Just as the other person’s face was getting worse and worse, Feng Yun continued: “Sir, I know you are a person who wants face, but it’s not easy for us to be in the service industry. I hope you can respect it a little bit. we."

"In this situation, I want to compose a poem. After listening to it, you can choose whether to cancel this complaint."

This eldest brother thought for a while, because Feng Yun's words really made him a little embarrassed, so he nodded and said, "Say it, I'll listen!"

Feng Yun said with a smile:

"For the sake of life, I am tired and tired all the time."

"Guests complained about smiling faces and pleaded guilty, nodding and bowing before kneeling."

"I can't go home all the year round. I dare not leave my position every minute."

"Throwing a home, the child is ashamed of the elders, and you will know how ashamed you are in it."

"If you still can't understand it, I will let the cash register come and kneel!"

After Feng Yun's limericks were read, everyone present was silent, especially the people at the hotel. This poem was too real for them, and it was indeed a true portrayal of their hearts.

The eldest brother was also infected by Feng Yun, and his face had returned to normal, but he glanced at the woman behind him secretly, as if hesitated.

Feng Yun saw this very clearly, and he understood in an instant. The big brother's fire today is mainly because he loses face in front of women, and now he needs to step down.

Thinking of this, Feng Yun rolled his eyes and said to the beautiful woman: "In such a materialistic money society, it is undoubtedly the greatest luck of my life to see a young lady like this young lady."

woman:"???"

Suddenly being licked by someone, the woman was a little confused, and everyone at the scene looked at Feng Yun, not knowing what he was going to do.

But I saw Feng Yun continue to say to the woman: "I think only a young lady who has the shame of Diaochan and prevents Zhaojun from being the only decision maker in this incident!"

......

After listening to Feng Yun's words, the woman looked at Feng Yun in shock and said, "Someone thought about it with me. I think so, confidant!"

After that, the woman looked at the elder brother and said, "Everyone has said that. It's rare to meet a confidant. What can you do not forgive me? Let's go, don't bother others!"

(=´ω=)

PS: Ask for a recommendation ticket!Collection!