Workplace games

At this time, Feng Yun was taken aback after listening to Shi Jian's words, and then said with some doubts: "Manager Shi, I just want to investigate what happened, so as to give the guests a reasonable explanation. This has nothing to do with shadows. It's the relationship, the key to truly determining whether the shadow is inclined is the angle of the sun!"

Shi Jian: ...

It didn't take long. Under Feng Yun's arrangement, the guest's billing statement and the supplies registration form of the housekeeping center were placed on this coffee table.

Feng Yun and a few people made a conviction, and then carefully checked the various documents in front of them.

You know, with Feng Yun's master-level bill review skills at this time, it is impossible to confuse him with general loopholes and problems.

As time passed, the mood of the guests gradually calmed down, but the anger in his eyes was still there.

Shi Jian had a sullen face and didn't know what he was thinking about. As for Gao Shenghan and Zhang Kaiyu, they were looking at Feng Yun, who was carefully reviewing the bills in front of them, with some expectation.

It didn't take long. When Feng Yun raised his head again, there was a weird look in his eyes. He first glanced at Gao Shenghan, and then he said, "Can this matter be handled by me?"

Gao Shenghan knew that Feng Yun was asking himself. Although there was no clear expression, he nodded slightly, indicating that Feng Yun could deal with it boldly.

With this guarantee from Gao Shenghan, Feng Yun glanced at Shi Jian with a gloomy face, and then said to Mr. Chen: "Mr. Chen, I have a general understanding of what happened. It is indeed a problem with our hotel and has nothing to do with you. I apologize for the unpleasantness this time brought you!"

"At the same time, several of you just here have authorized me to take care of this incident. So in order to express the inconvenience caused by our negligence this time, our hotel will pay for all your consumption this time!"

"At the same time, you are also welcome to continue to come to our hotel for consumption in the future, we will definitely give you more meticulous and sincere service!"

After Feng Yun's words were finished, Mr. Chen was completely taken aback. People who can afford to stay in a five-star hotel are naturally not a poor person. He who travels frequently on business, he has not experienced such things. However, he had never encountered a person who handled a problem like Feng Yun, who was simply and neatly dealt with, and he was a bit speechless.

When Shi Jian on the side heard Feng Yun's words, he immediately rolled his eyes and asked Feng Yun if he was anxious. The cost of this night is not a small number. If you say that the bill is exempt, you really think you are. What about the boss?

But when he saw Gao Shenghan's expressionless appearance, his flame was turned off again. The boss was sitting here, and no one spoke. Is it his turn to refute?

Mr. Chen also reacted at this time and looked at Feng Yun and said, "Little brother, if these people had the attitude of you before, then there would be no follow-up things, but just forget what you said! "

"I still know a little bit about the rules of your hotel industry. You will pay this money to employees who make mistakes. They are all going out to work. It is not easy to make some money to support your family. Don't cause this because of my business. Employees were fined."

"Now you have proved it to me, then I will pay for the room by myself. I don't need your hotel to exempt me!"

After Mr. Chen's words were finished, Feng Yun nodded, even Gao Shenghan's mouth curled up after listening. This person's quality is indeed good, and his grievances are clear.

However, Feng Yun continued: "Mr. Chen is really kind-hearted, but some things are not as simple as you think. I can’t explain some of these things to you in detail. In short, please accept our hotel’s arrangements. Right!"

"At the same time, please rest assured that our hotel will definitely not punish employees for negligence, and find bad debts on employees."

"Of course, if you feel that our processing method can still satisfy you, please join us in the future!"

Feng Yun's words were neither overbearing nor overbearing. This Mr. Chen's anger immediately disappeared. After taking a deep look at Feng Yun, he said: "Little brother, what you said today has made me very useful. When you come to Liao City, you will definitely come to Lianwu Hotel!"

The matter was settled satisfactorily, and Mr. Chen had to catch a plane, so he didn’t stay much. After leaving Feng Yun with a business card, he left, and told Feng Yun if he needed any help in the future, but he called. he.

After sending this Mr. Chen away, Feng Yun also glanced at this person's business card by the way. Don't look at the dialect of this person. What Feng Yun didn't expect was that this person was actually a reporter...

When Feng Yun returned to the lobby bar, Gao Shenghan and the others did not leave. Seeing Feng Yun coming back, Shi Jian immediately said, "Feng Yun, this is how you handle it? Free bills? Who won't free bills? , Use you to be a good person? If there is a guest complaint, it will be resolved like you, who will pay for the loss of the hotel?"

Seeing Shi Jian's madness, Feng Yun smiled, and then said: "The exemption is a means to save a customer who is about to lose. I don't think such a deal is a loss!"

"Besides, I didn't say that the money should be used by the hotel. How can the hotel suffer? Whoever committed the crime, naturally, who was responsible for it. What is the difference between killing and paying for life?"

As soon as Feng Yun's words were uttered, Shi Jian's whole body was no longer good. He looked at Feng Yun and said: "You just said to the customer that if you don't ask for a back account, it's not you in an instant?"

After speaking, Shi Jian quickly turned his eyes to Gao Shenghan and Zhang Kaiyu and said: "Chairman, Zhang, you have seen what happened just now. Feng Yunming didn't say that before, but now he has changed his mind. How can things be like this? do?"

"Furthermore, even if there is a mistake in this matter, it is also a problem with the housekeeping center. It has nothing to do with my front desk!"

Gao Shenghan looked at Shi Jian's appearance, but did not respond, but Zhang Kaiyu on the side said: "What are you anxious, let Feng Yun finish!"

Shi Jian: ...

Feng Yun on the side looked at Shi Jian deflated, and smiled slightly: "Manager Shi, don't be too busy to dismiss the responsibility. I didn't say that people from the housekeeping center should pay compensation. The matter is your front office. It doesn't matter in my housekeeping affairs!"

"Another point, what I told Mr. Chen before was not to hold accountable for mistakes, but if someone deliberately did this for personal gain, then this is two different things, so don’t worry, it will make me feel that you are doing a guilty conscience. of!"

After listening to Feng Yun's words, Shi Jian was taken aback, and then immediately said angrily: "Feng Yun, you are so bloody!"

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